Return & Exchanges

Thank you for ordering with Cotton & Clay. If you have question about your order,

please contact us info@cottonandclay.in or WhatsApp on +91 83686 70177

We have made every effort to display accurately as possible the colors of

our product that appear on this website. However, computer monitors vary.

We cannot guarantee that your monitor’s display of any color will be

accurate.

Please note that we do not have a return policy, but we have a 7 days

exchange policy. Returns are only accepted if the product received is faulty

or not as described. 

We reserve the right to refuse exchange that are shipped after 7 days grace

period expired or item are not in the same condition as you received them in.

Please note that we are unable to accept for items purchased at other retail

locations or other websites.

All tags must be fully attached to return/exchange items. All items should be

returned in their original, undamaged packaging. We do not accept returns

on item that have been worn, altered, washed or damaged in any way.

Refund may only be issued in the same form as was utilized for payment.

Please note that we do not refund return shipping charges. Please note that

the payment will be returned in the same mode as received within 7-15 days.

Cotton and clay is not responsible for delays in shipping or delivery due to

forces outside of our control such as weather. Cotton and clay does not

assume responsibility for reimbursement or compensation in the event if

return package is lost, stolen or mishandled. We reserve the right to refuse

of any merchandise that does not meet above return/exchange requirements

at Cotton and clay’s sole discretion.

All items are quality controlled and checked for any faults before they are

shipped to customers. Should you receive any item that is not in the perfect

condition please contact customer service immediately.

We are happy to exchange the outfit for a different size if you need, for which

you first need to write to us to info@cottonandclay.in before shipping it to

our warehouse address 257, first floor, Siri fort haveli, shahpurjat, new delhi-

110049, +91 83686 70177

Custom made outfits cannot be exchanged or returned.

Please ensure all tags must be fully attached to the exchange item. All items

should be returned in their original, undamaged packaging. We do not accept

exchanges on item that have been worn, altered, washed or damaged in any

way.

Please note that we do not refund exchange shipping charges. However you

don’t have to pay shipping charges when we send you the exchanged

product.